Privacy Policy

Effective date: November 5, 2026

This Privacy Policy explains how Nathaniel Houghton Enterprises LLC, doing business as NHE Pools ("NHE Pools," "we," "us"), collects, uses, and protects your information when you use our pool cleaning and maintenance services, visit nhepools.com, or communicate with us by phone, email, or text message.

Information we collect

Contact information, such as your name, service address, phone number, and email address.
Service information, such as your pool details, service schedule, technician notes, and service history.
Billing information, such as payment status and payment method type. Card payments are processed by our payment processor, and we do not store full card numbers.
Communications, such as calls, emails, and text messages you exchange with us, including your text messaging preferences and opt-in records.
Website information, such as details you submit through our quote request form.

How we use your information

To provide, schedule, and improve our pool services.
To communicate with you about your service, billing, questions, and issues.
To send text messages you have agreed to receive, including service check-ins, follow-ups, and information about our customer referral program.
To process payments and keep accurate records.
To comply with legal obligations.

Text messaging (SMS)

If you agree to receive text messages from NHE Pools, we use your phone number to send the messages described at the time you opted in. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How we share information

We do not sell your personal information. We share information only with service providers who help us run our business, such as payment processing, scheduling, and messaging providers, and only as needed to provide our services, or when required by law. SMS opt-in data and consent are never shared with third parties for their marketing purposes.

Data security and retention

We use reasonable measures to protect your information. We keep information only as long as needed to provide our services, keep business records, and meet legal requirements.